Shipping policy

Last updated: September 17, 2026

Thank you for shopping with The Big Scren Store. Below you'll find everything you need to know about how we process, pack, and ship your TV order.

Free Shipping Ships within the US 1–3 Day Handling 2–5 Day Transit Tracking on Every Order

1–3 daysOrder handling time

2–5 daysTransit time

$0Shipping cost, every order

Handling Time

Orders are processed and prepared for shipment within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Cost & Method

We offer free shipping on every order — no minimum purchase, no surprise fees at checkout. This is currently our only shipping method.

Smaller items (streaming devices, mounts, cables, soundbars) ship by standard parcel carrier. Larger televisions ship by carriers equipped to handle oversized, fragile freight — see the section below.

Transit Time

Once your order ships, transit time is typically 2–5 business days. Combined with handling, most orders arrive within 3–8 business days of being placed. Large-screen televisions moving by freight may take a few days longer, depending on the carrier's scheduling.

Shipping Destinations

We currently ship to addresses within the United States only, including APO/FPO addresses where the carrier allows it. We're not yet able to ship internationally — if that changes, we'll update this page.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for the carrier's tracking information to begin updating.

Large Televisions & Freight Delivery

Televisions 55" and larger typically ship via freight carrier and are delivered curbside. The carrier will contact you by phone to schedule a delivery window, so please provide a phone number you can be reached at during the day.

Inspect before you sign. Open the box and check the screen in front of the driver whenever possible. If you see any damage to the carton or the panel, note it on the delivery receipt before signing, and contact us within 7 days of delivery. This single step is what makes a damage claim straightforward for you.

Incorrect Addresses

Please double-check your shipping address at checkout. The Big Scren Store is not responsible for orders delivered to an incorrect address supplied by the customer. If you spot a mistake, contact us immediately — we can update the address only before the order has shipped.

Delays Outside Our Control

Severe weather, carrier backlogs, and public holidays can occasionally push delivery beyond the estimates above. We'll keep you updated by email if we learn your order is affected.

Lost or Damaged Shipments

If your order arrives damaged or doesn't arrive within the estimated delivery window, email us at hollyrodriguez3293@outlook.com with your order number and, for damage, a few photos of the packaging and the screen. We'll work with the carrier and arrange a replacement or a full refund.